Telephone Interpreting

Do you need an interpreter now? If so, an interpreter fluent in your required language can be on the telephone to you within seconds.

Our face-to-face interpreters can be with you at very short notice. However, if you need an interpreter instantly, or if you just need to make a few points to your client, then a telephone interpreter is very cost effective.

If you need to speak to a non-English speaking patient, customer or even a client aboard – then we can help remove the language barrier.

As the Language Finders’ service is available to our clients 24 hours a day, every day of the year the difference in time zones when calling abroad is not a problem to us.

You do not need a special telephone to use a telephone interpreter; you can either place our interpreter on hands free or simply pass the telephone back and forth.

A telephone interpreting call works in the same way as a face-to-face appointment: you tell our interpreter exactly what you need saying to your client – and then you pass them onto your client for them to repeat, and wait for an answer if required.

Language Finders keeps a record of how long the conversation takes, so when you have finished the call – all you have to do is hang up.

If you require one of our Language Finders identification cards, you can download these here.

Please bear in mind these points when using a telephone interpreter:

• Expect the call to last twice as long as a normal telephone conversation
  
  
• Ensure our interpreter is told what you would like them to say in as much detail as possible and allow time for them to make notes, especially when you are giving them information about times, dates, medicines or instructions
  
  
• Before placing the telephone interpreting call, give our interpreter an insight into the purpose of the call, including all the information you need from the call. This will give our interpreter the clearest possible understanding of the situation and your requirements.